Comments on: Debit or… Debit?

By: James

James — Tue, 10 Nov 2009 18:53:59 +0000

No, the best of all are the ones that ask you CREDIT or DEBIT first, and then ignore your CREDIT selection and still ask for a PIN. Then you need to hit CANCEL in order to reinforce the fact that the first step was only added in order to waste your precious time.

By: Sae Vang

Sae Vang — Mon, 09 Nov 2009 09:33:04 +0000

As annoying as the self checkout interfaces are, the thing that annoys me the most is the bagging part. Sometimes I’ll bag something too fast for the machine to recognize and it’ll tell me to bag the item, which I already did. My initial action is to take out the item and re-bag it. Low and behold, the machine doesn’t like that either. So there I am, tapping my feet with the item in hand, waiting 5 seconds for the machine to tell me to re-bag the item.

I only use self checkout lines if I have less than 10 items, and especially when the cashiers take millenniums to checkout the customer in front of me.

By: Jeff Noble

Jeff Noble — Thu, 05 Nov 2009 15:06:12 +0000

Another issue that bothers me is every single store chain has their own self checkout interface, which is fine, but there is no standard process that any of them follow. Some of them require pressing buttons on the checkout computer and then pressing the same button where you swipe your card (horrible usability), others make you flip the card you are scanning, some have touch screens that might require that little stylus deal mounted on a chain so you don’t steal it while others make you press buttons.

The one constant that all stores have is their workers will get really annoyed if you don’t know their specific process. DUH!!!!!!!!

By: Kyle Murphy

Kyle Murphy — Thu, 05 Nov 2009 15:00:13 +0000

Somewhat related:

Has anyone noticed the all-caps words “DO NOT USE PEN” directly over the area where you digitally sign for a credit card transaction?

I still hesitate each time I see it: “Well, what the hell should I use, instead?”

Seeing people struggle with this, astute clerks have trained themselves to notice the hesitation and offer a suggestion: “Yeah, just go ahead and sign with that”.

Now, I realize the designers of this model probably had complaints from stores because people were ruining their displays with ballpoint pens. But instead of fixing the design (1. make it work with a pen or 2. make it less likely to be damaged), they threw on a band-aid.

By: uberVU - social comments

uberVU - social comments — Thu, 05 Nov 2009 14:55:14 +0000

Social comments and analytics for this post…

This post was mentioned on Twitter by uitrends: New post: Debit or… Debit? (http://cli.gs/gHV7p) http://cli.gs/gHV7p…

By: Tweets that mention Debit or… Debit? | User Interface Trends -- Topsy.com

Tweets that mention Debit or… Debit? | User Interface Trends -- Topsy.com — Thu, 05 Nov 2009 07:11:38 +0000

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